FREQUENTLY ASKED QUESTIONS (F.A.Q)

What is Lavishbeauty.co.ke ?

Lavishbeauty.co.ke is an online shop delivering the finest beauty products and accessories to your doorstep.

 

How easy is it to shop?

You can shop at Lavishbeauty.co.ke in a few steps:

1. Choose and click on the product you want to order.

2. Click on the green "BUY NOW" button

3. You will be directed to the checkout page.

4. Fill in your registration details if you are a new customer. Then click save . NB. For registered customers "Click here" to login.

5. Choose your delivery option according to your location i.e whether you are "Lavish Beauty Courier (Within Nairobi)" or "G4s courier services (Out of Nairobi)"

6 Choose either to pay by:

a) Cash On Delivery (green button) Simply click the cash on delivery button. Finally click on confirm order button.

b) Click the pesapal blue button to pay by mpesa, airtel money, visa or mastercard.

Do you have a physical store?

Lavish Beauty is strictly an online store. We don’ have physical shops. For your convenience simply place an order on our website and the product will be delivered to your doorstep.

Can my parcel be delivered to an office address or home address?

Yes. All you have to do is fill in your address details where you want it delivered while checking out. Also note all orders have to be sent out within 4 days.

What payment methods are supported?

You can pay on delivery as long as you select the CASH ON DELIVERY when checking out ( YOU CAN LIPA NA MPESA ON DELIVERY TILL No: 330886. At the moment it is only available in Nairobi.

For out of Nairobi and also within Nairobi, we also accept Mpesa, Airtel Money, Visa, Mastercard, YuCash and many more payment courtesy of Pesapal.

 

What is Cash on Delivery?

If you are not comfortable making an online payment on Lavishbeauty.co.ke, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

Foreign currency cannot be used to make a C-o-D payment. Only Kenyan Shillings is accepted.

What are loyalty points?

These are points you earn when you shop on our website. You earn 1 point for every 100/= spent. Each point can be converted into a voucher of 2 shillings. E.g if you have 100 points, you can convert those points and get a voucher of 200/=. You can redeem your loyalty points by visiting your account and clicking the loyalty points tab. Once you click you will see the points that are available for conversion. Click the button to convert the points to a voucher then fill in the voucher code in your shopping cart while checking out.

 

Is it safe to use my debit/credit card on Lavish Beauty?

Your online transaction on Lavish Beauty is secure with the highest levels of transaction security. Lavish Beauty uses 256-bit encryption technology to protect your card information. 

All credit card and debit card payments on Lavish Beauty are processed through secure and trusted payment gateways managed by leading banks.

Are the products sold on Lavish Beauty authentic?

We only sell 100% authentic products and we guarantee they are all original.

 

How does the delivery process work?

All deliveries are scheduled through reputed couriers (i.e Lavish Beauty Couriers & G4S couriers). You will be informed when we will ship your consignment and the time it shall arrive.

Does Lavish Beauty deliver outside Nairobi?

Yes, we can deliver to anywhere in Kenya. Just fill in your exact delivery details while checking out. Kindly note all orders that are to be delivered out of Nairobi have to be paid before delivery. Failure to pay before will lead to your order been cancelled. This is because G4s couriers only deliver for us and they do not collect money on behalf of us. 

 How much does delivery cost?

We offer free delivery within Nairobi with a minimum spend of 600/=. If your order value is under 600/= you pay a delivery fee of 100/= within Nairobi.  Get free delivery out of Nairobi with a minimum spend of 1700/=. If your order value is under 1700/= you will pay a delivery of 250/= for orders out of Nairobi

How long does my order take to be delivered?

Delivery at Lavish Beauty takes a maximum of 24 hours depending on the time you placed your order. We shall call you to confirm the time of delivery once you place your order.

 

How do I return an item to Lavish Beauty?

We have a 5 day return policy. This return period starts from the day the order was delivered to your doorstep. Please note that the items are only legible to be returned if it is damaged at time of delivery or product mismatch i.e. Please also enclose the original receipt and the delivery note with the parcel.

How can I contact Lavish Beauty?

You can contact us by phone on 0739 526 923 or 0710 845 274. By email at info@lavishbeauty.co.ke.

 


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